Frequently Asked Questions

Strategies, Mission & Support

What is Kalibrant's mission?

Our mission is to democratize high-level cybersecurity. We believe everyone deserves enterprise-grade protection against phishing and scams, combining advanced AI detection with human expertise.

How does Kalibrant respect my privacy?

We operate on a "Privacy by Design" philosophy. We use a "Double Shield" technique where personal identifiers are masked before analysis. We store the minimum amount of data necessary and offer a "Total Erasure" feature that permanently wipes your data upon account deletion.

What is the difference between the tiers?

Basic: Free access to basic scan tools.
Protection: Automated, in-depth AI analysis of emails and links, and Data Breach Monitoring.
Serenity: Everything in Protection, plus direct chat access to human cybersecurity experts for personalized guidance.

Is the Serenity Chat live 24/7?

No, it is a priority expert service with a 4-hour response target during business hours (CET). We focus on high-quality, thoughtful analysis rather than instant automated responses.

Can Kalibrant guarantee a file or link is safe?

No security tool can offer a 100% guarantee. We provide a risk assessment based on sophisticated analysis of known threats and patterns. You should always remain vigilant and cautious.

How do I cancel my subscription?

Subscriptions are managed by your app store (Apple App Store or Google Play). You must go to your device settings to cancel or modify your subscription. Kalibrant does not store your payment details directly.